The website for the online sale has been created expressly for the sale of  teas, infusions and tea ware in observance of the Italian law as regards distance selling.

The sale is ruled by the present Terms and Conditions, as well as the methods set out in detail in the section of this website named: Methods of Payment, Shipping and Privacy Policy, that have to be considered an integral part of the sale contract. You are kindly invited, thus, before you submit the order, to read attentively the sales conditions as above stated and all the information herein and print them or download them to a file on a long lasting and reliable support.

Further changes or new sales conditions will be in good time notified to you, and will be effective from the moment they are published on the site and will be applied solely to the sales concluded after their publication.

By placing an order you agree to submit to the terms and conditions in force at that moment.

How to make a purchase from the website. Shopping on the site is very easy:

  1. select the items you like and put them in the cart
  2. go to the counter to pay
  3. insert your personal information
  4. confirm the order 

Execution of the contract

The order you submit to Tea World Shop must be complete in every part and has to contain the information needed for your identification and that of the ordered merchandise, as well as the delivery address, else it will be invalid. Tea World Shop, then, will send you an order confirmation by email.

Availability and delivery

Tea World Shop engages to accept orders within the limits of availability of product stocks.

Tea World Shop may not be able to ensure the availability of all the items on sale and, therefore, cannot be held responsible for the temporary unavailability of one or more items. Anyway, should that be the case, Tea World Shop engages to inform you, in good time, of the unavailability of the ordered item.

Tea World Shop will carry out the delivery of the article or of the articles you have ordered at the conditions expressly stated in the section of this website named “Shipping Methods”.

Right of Withdrawal

You have the right to withdraw from the agreement without any penalty and without specifying the reason, within 14 days from you receiving the goods, in compliance with the general laws of correctness and in good faith, upon notice, by email, to be sent  to:

In the notice you have to signal the article/s for which you intend to exercise your right to withdraw. According to the provisions of the law, Tea World Shop shall arrange, at its own expense and under its responsibility, in the ways and terms previously agreed with you, saving your waiver, to refund you of the amount of money you have paid or to replace the item with another one .

The email has to contain:

  • The description of the article purchased.
  • A copy of the original sale document that you have received.
  • In case of a partial withdrawal, the code of the article/s.
  • The information regarding the bank details on which the money transfer has to be effected (Cod. IBAN – Current  Account of the buyer).
The only charges requested will be the shipping charges. The right to withdraw is only applied to those goods that are not damaged when returned.  

Return of damaged goods

In case of delivery of an article damaged during transport, you will not bear the consequences of this, since the goods travel at our own risk. In case of damage, though, you are invited to help us and improve the service by accepting the parcels conditionally.  

Prices and methods of payment

The prices shown on the website are in euros and are inclusive of VAT. Shipping charges are not included.

The prices applied are those shown in the website at the moment you submit the order. The prices of the single articles are liable to changes and, therefore, the prices displayed on the site, each time, cancel and revoke those shown previously.

The price of the articles bought, as well as the delivery charge, will have to be paid when you submit the order. You will receive the sale documents from Tea World Shop sas upon delivery.

Warrants and responsibilities

Tea World Shop, within the limits of availability as above stated, guarantees that you will be delivered the same goods as those shown and described on the website. Tea World Shop also guarantees the respect of all the standards regarding the preservation of goods until delivery is effected at the address shown in the order. The images on the site are provided to help you recognize the articles; due to some slight changes in the packaging on the part of the producer, though, the photos might not reflect exactly the appearance of the delivered good.

Complaints and Disputes

Any possible complaint shall be sent to the following email address: Any disputes regarding the application, the execution and the interpretation of the distance selling agreement shall be governed by Italian Law and shall fall within the competence of the Court of Como .

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